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You and your refer to the purchaser of the goods from us 3. Consumer means any natural person who, when placing an order with us, is acting for purposes which are outside his or her trade, business or profession 4. When you place an Order on our website, you will receive an automated Order Acknowledgment advice which is Not our acceptance of your order. No contract exists between you and us until we accept your order by despatching the goods.
You will receive an email confirming despatch of the goods at which point your Order has been accepted. Description and Price of the Goods We make every effort to ensure that the goods described together with the Images are accurate at the time you place an order on our website. Please note that pictures are for illustrative purposes only. Actual product may differ from image supplied. We also make every effort to ensure that the price is correct at the time of order.
However, if the price is incorrect and we discover the error before we accept your order, we will cancel your order or contact you to give you the correct price and then if you do not want the item at the correct price we will cancel your order completely.
Cancellation of Order 1. This applies to all of our products. However, we regret that we cannot accept cancellations of contracts for the purchase of video, DVD, audio, video games and software products where the item has been unsealed. Please note that we are unable to accept cancellation of, or returns for, digital items once downloading has commenced. Cancellation must be informed to us in writing by letter, fax or email. We will not accept cancellation by telephone.
Under the Distance Selling Regulations consumers are under a statutory duty throughout the period of cancellation to retain possession of the goods and take reasonable care of them. Returned goods should be accompanied by all of their original packaging etc 4. Please note that you will be responsible for the costs of returning the goods to us and you must take reasonable care to ensure that we receive the goods back and that the goods are not damaged in transit.
Please retain proof of postage. We request that Goods be returned to us within 7 days of cancellation. Items such as Personal Computers and Laptops can be returned for a refund under the Distance Selling Regulations providing that pre-installed software has not been registered etc as to do so would exceed what a consumer would be able to do in a shop.
We shall issue a refund within 30 days of the cancellation directly to the method of original payment 7. Please note that the Distance Selling Regulations apply only to purchases made by consumers.
Purchases made by businesses or by individuals acting on behalf of a business, trade or profession are not covered by these Regulations All goods sold via Mail Order are sold in accordance with The Consumer Protection Distance Selling Regulations Force majeure We shall not be liable for any failure to perform, or delay in performing, any of our obligations under the contract if and to the extent that the failure or delay is caused by circumstances beyond our control Limitation of liability We shall not be liable to you for any loss or damage: where there is no breach of a legal duty owed to you by us or by our employees or agents or where such loss or damage is not reasonably foreseeable to us when we accept your order and to the extent that any increase in loss or damage results from breach by you of any term of the contract.
Our maximum liability to you under the contract shall be the value of the goods that you ordered Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation or for any other liability that we are not permitted by law to exclude or as the case may be limit These terms and conditions do not affect your statutory rights Definitions 1.
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