Warranty types Warranty removed from product: This product was designated to be returned to HP. Thus, the warranty has been removed from this product. Product sold by third party: This product was sold by a third party. Any warranty support needed would be completed by the third party that sold the product. Product has been exchanged: This product has been exchanged for a new or refurbished product.
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Kelly immediately knew how to solve my printer problem. She is a fine representative of her company. Sara McGinnes Sara Golinveaux Realty I am usually leery of ordering something by phone, but your service has put me at ease. The package arrived on time and contained exactly what I had ordered. John B. I have been shopping with PrinterSupplies. When I have compared their prices, I have found that they always meet or beat the competition; and often carry superior lines of generic Epson inks that offer excellent printing at even greater savings.
I am especially happy with Printer Supplies excellent customer service. They always ship promptly, help me to locate the best ink solution for my printing needs at the best price, and back all sales with a cheerful replacement guarantee. I have been shopping exclusively with them for several years and I heartily recommend them to all my friends and relatives. The printer would jam on every page from either tray 1 or 2 then go into a "initializing" mode for several minutes.
I had read on the internet that you could replace the pickup rollers, so I bought a "kit" from an internet mail order service. I was able to install the tray 2 roller, but could not find instructions for the tray 1 device.
The rollers arrived yesterday and I installed them today. The instructions were sent separately by email and were clear and concise. Once installed, my printer now works without jamming!
The only suggestion that I would make is the instructions tell you not to put the printer on its back to avoid toner spilling on sensitive mirrors. I could not get at the rollers to remove them with my fat fingers without putting the printer on its back; however, I removed ALL toner cartridges before doing this and everything worked just fine.
Thanks again, PrinterSupplies. Julian Shull I called this morning about our elderly HP , and the nice lady on the phone gave me great advice on cleaning the roller, rather than hitting it with a hammer and viola! Elderly printer was happily printing away without error message any longer.
Put the Submit Testimonial icon on the front page and more people will do it! I called PrinterSupplies. Kathy was awesome and assured me she could get me the correct part after verifying the make and model of my laser printer.
The item was sitting at my doorstep within 24 hours as promised. Fast forward to yesterday. I decided to check PrinterSupplies. And again, Kathy sent me a nice follow up email along with the UPS tracking number. Not only that. Please tell anyone who asks there is no better source of ink, toner, small parts and other printer supplies than you and your company! Sibling Industries, Inc. I ordered from your company two weeks ago, and was very pleased with your response.
Not only did your people call me to confirm the order and verify my address, but also sent a follow up billing prior to my receiving my order. I will be ordering from your company in the near future, and hope our business relationship will flourish.
The cartridge I ordered was not carried in the local stores and you saved me a lot of leg work. I was also happy I was not bombarded with emails from you after the sale, I only dcvd one email with the invoice. I think you could tell by my tone of voice that you were my last resort. Stefan S. I found PrinterSupplies. She found my parts and had them shipped to me in no time! I particularly appreciated her kindness and ability to find my parts and answer all of my questions!!
A similar breakdown happened on a printer today. With one call, she was able to easily take care of me again!!! The Printer Supplies team very knowledgeable and helpful in properly identifying the various ailments our HP printers, proven invaluable over 10 years now.
This is when I discovered the quality of service I was dealing with. Kelly answered the phone. She said she had held back my order and was about to contact me.
She noticed I had chosen an incorrect shipping process for Canada and she wanted to ensure I truly wanted the roller for Tray 1 because people usually want the roller for tray 2.
How right she was. Her attention to customer service saved me time and money. Thank you Kelly. The customer service rep that answered identified my product and needs almost immediately. Sadly, I discovered that Printer Supplies deals primarily with Laser printers, but with that said, Kathy, the service rep continued helping me get a part number and a place to order it from. It was purely professional and kind of her to take the time to help. She is definitely an asset to Printer Supplies and I will definitely start there for all my future needs.
I was starting to think good customer service was a thing of the past. Thank you for a great start in Wonderful to work with. Most accommodating in helping get the parts I needed. You do deserve a raise for all you do!
Edwin Ziarko We have been in business for 24 years and have purchased numerous printer parts and supplies, too many to count. Top notch employees with first class knowledge. Trena Pauly Polestar Computers Printersupplies. Items were expressed shipped and arrived in two days. The customer service rep Kathy was incredible!
We will be doing business with them again very soon. Kristy S. Kristy Thanks so much for the unexpected, expedited shipping of the Maintenance Kit. My support team has installed the part and my customer is up and running days before the original, expected receipt date.
I will definitely keep you in mind for future printer supplies. Wayne R. This company is the best. We have an HP printer all-in-one that is over 12 years old and the automatic document feeder input tray broke. Since arriving, it has been installed on the machine and it does not even look like a replacement part, it looks like it came WITH the machine. The best company for the best price for the best parts for any valued HP printer. Larry Great service and price. Next day delivery. Bobbie Woody Rockdale County Public Schools Good morning, Ive been meaning to write this for a few days but have not had a free moment.
I wanted to reach out to you and thank you for the wonderful customer service I was provided and the ease of placing the order with you. You were extremely helpful and did everything you said you would do.
In a world where great customer service is no longer the norm, I always make it a point to applaud those business who still take pride in providing great customer service. Again, thanks so much and have a wonderful afternoon Warmest Regards, Audra Harper Harper Technologies, LLC Audra Harper Harper Technologies Ordering through Printer Supplies is easy, their customer service is outstanding, and the product sometimes shows up the next day with regular shipping.
How could you go wrong? Dianne, Harvard Dianne Very good website and people hope to strengthen relationship Chris Tredoux tonerandribbon.
They have quality toners and hard to find parts for all of our printers. When you call or email you will receive a reply in minutes. Pricing, customer service, shipping and customer is number one. If you have not ever ordered from them, you are losing money.
Keep up the good work!!! Sandra Southwick Mr. Also, please pass my thanks to your associate that really went out of her way to help me the night before. The order was placed at almost 6pm eastern and she still managed to send it out that same day. I love printersupplies.
I could not imagine a better store. They offer an extensive inventory of printer parts, including hard-to-find pieces for fusers and old models. All of my orders shipped either on the same day or early on the next day, and they always arrived within two days, even when I chose ground shipping.
Also, their website automatically provides a link to download the service manual or instructions related to the part or model of printer. I had scoured the internet looking for service manuals, and I found every one that I needed in one place on their site. Kathy or one of the staff always emailed me to confirm the placement of the order and the shipping information, so I never wondered about the status of my order.
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